Terms and conditions

Generals & Recitals
(1) Any order placed with Groundline Enterprises Ltd implies full knowledge and acceptance of the current Terms & Conditions of Trade
(2) “We”, “Us” and “Our” refer to Groundline Enterprises Ltd, “Online” refers to internet based ordering and distribution system/s and any electronic mean of communication used or to which we allow access. “You” and “Buyer” refers to the company placing an order with us. “Cards” or “City Cards” refers to any ticket, pass or voucher we provide.
(3) Groundline Enterprises Ltd are wholesalers/commercial distributors of “city cards” like tickets, passes or vouchers and similar, usable on public transports, museum and attractions entrances, city tours, transfers, shows and performances
(4) Our business hours are Monday to Friday 09:00 to 17:30, excluding public holidays.

Disclaimers
(5) We act as a mere provider of city cards disclaiming any direct or indirect responsibility relating to the services included in the supplied Cards. Provision of mentioned services is the entire responsibility of the Card issuing entity according to their terms & conditions or conditions of carriage when applicable.
(6) We act in the capacity of booking agents for the requested Cards and cannot be held responsible for acts, faults, omissions or delays caused by suppliers nor for any loss, theft, injury, accident, damage or death suffered in any circumstances whatsoever. We recommend advising final customers to take appropriate insurance covering the services included in the Cards as well as for any loss or destruction of the Cards themselves.
(7) It is the buyers’ responsibility to pass on to their final customers any relevant description, information, note, cancellation and penalty term we supply as well as to comply with all relevant legislation concerning the sale and the use of the Cards.
(8) All information we release – in printed or electronic format - is correct at the time of issue. We try to ensure that we provide accurate and up-to-date information but cannot be held responsible for any discrepancy arising. For specific information please contact us for an update or visit suppliers’ websites.

Complaints
(9) Complaints about Cards and included services must be raised verbally at time of receipt or usage and must be confirmed in writing complete with all supporting documentation and evidence not later than 15 days past the event.
(10) Within 15 days from receipt of the complaint we will inform if a complaint will be dealt with by us or if it has to be addressed directly to the Card supplier.

Prices
(11) All prices we list and quote are gross. Trade discounts may apply for bulk trade orders only (see orders).
(12) Prices are listed and due for payment in the indicated currency (usually Pound Sterling and/or Euros) and are inclusive of current VAT and local taxes where applicable.
(13) Prices do not include delivery costs, bank costs and Customs duties, if applicable.
(14) We and the suppliers reserve the right to amend prices, conditions, content and discounts without prior notice.
(15) We will endeavour to inform buyers as early as materially possible of any relevant variation, but cannot bear any responsibility for late or sudden changes imposed by suppliers.
(16) All quoted prices remain subject to availability of goods in stock at the time of delivery.
(17) All quoted prices and trade discounts are valid only for pre-paid orders unless otherwise stated.
(18) Minimal price differences can be related to currency exchange factors in pricelists and online sales.
(19) All net prices and discounts we may provide are confidential to the travel trade Buyer only and cannot be disclosed to third parties whatsoever.

Orders
(20) There is no minimum order value but we reserve the right to withdraw trade discounts for orders below 500 €
(21) Orders are effective when received by fax, email or via our online system. Verbal order are processed only on receipt of written confirmation.
(22) A proforma invoice will be sent and will remain valid for two weeks although any price changes during that month will automatically cancel the proforma invoice.
(23) Orders are processed within two working days of receipt of funds depending on stock availability.
(24) We reserve the right to cancel orders if payment is not received within two weeks of the proforma invoice being sent.

Charges
(25) Delivery charges are added to the total according to the means of delivery and the country of destination.
(26) Delivery charges are calculated on the basis of standard weights we list.
(27) Credit card charges are charged at cost currently 2 %.

Delivery Disclaimers
(28) Ordered Cards are despatched by traceable means (recorded postage or courier) from one of our logistic centres.
(29) We can arrange transport insurance cover at extra cost. Should clients not require insurance, the goods are dispatched at the client’s risk.
(30) Alternatively the Buyer can instruct its own courier to pick up parcels and/or arrange for appropriate insurance cover.
(31) Cards are packaged with extreme care and packages content is verified twice before despatch. We cannot be held responsible for items claimed missing from the package on arrival.
(32) It is the Buyers’ responsibility to record on the courier’s delivery document before signing it, any apparent damage to the received package and inform us immediately.

Online Disclaimers
(33) Orders, alterations and cancellations of orders made online or by any other electronic mean are considered effective at the time we materially retrieve them during office hours.
(34) Whatever dispute arises on transactions completed via the online system, the orders stored in the system central server or on our system are to be deemed correct and binding.
(35) We cannot be held responsible for any direct or indirect damage caused by use misuse or virus’, or for technical problems which are outside our control.
(36) All vouchers produced by our online system must be checked immediately for errors and, in the case of any problems we must be notified within 72 hours in order to rectify the problem. If we are not notified of any problems within this time the voucher is deemed to be correct and no changes can be made.
(37) Buyers using an online reservation system remain responsible for installation, system compatibility, connections, staff training and safe keeping of their access codes.
(38) Transactions appearing on our systems as coming from a buyer are to be considered genuine and the buyer financially responsible for them.
(39) We reserve the rights to suspend or cancel buyer access to the online system without prior notice.

Payments & Invoices
(40) Unless otherwise agreed in writing, payment is due at the time of the order and before despatch of Cards.
(41) A pro-forma invoice is issued on receipt of your order while the final invoices are produced and posted on monthly basis or on date of dispatch of your order.
(42) Payments are accepted in cash, by credit card and by bank transfer, only in the currency indicated on the pro-forma, and are considered effected on clearance of funds
(43) Payments are to be received net of any bank cost and charges. Our buyers are responsible for any bank or credit card charge related to payments.
(44) Unless your bank is instructed to cover for all sender and beneficiary charges, we will re-invoice any bank charges that might occur.
(45) Supplied Cards remain entirely our property until payment is received in full.
(46) Queries on invoices, credit notes and pro-forma must be raised in writing and received within 10 days from the date of issue. Once this period has elapsed the billing document is considered cleared and payment fully due.
(47) We reserve the right to charge monthly interests at the rate of 2% for any delay in payment whatever might be the reason.

Return of Goods
(48) Cards are sold at the time of the order and the return of unsold cards in unused and perfect condition is a concession given at our and the cards producer’s entire discretion.
(49) Tickets and cards that have been written on, torn, soiled or otherwise improperly handled are not refundable.
(50) Cards withdrawn by suppliers are usually refundable or exchangeable, unless otherwise stated.
(51) Cards accepted for return:
---cannot be more than 10% of the same card ordered in a given calendar year.
---are subject to a handling charge with a minimum of £ 30.00 per return.
(52) In no case can the acceptance of returned cards generate a monetary refund. Value of returned cards, netted of discounts and handling associated cost is credited and is to be deducted from subsequent orders.

Legalities & Validity
(53) The present terms & conditions and any subsequent agreement shall be construed and take effect in all respects in accordance with English law.
(54) This issue supercedes all previous editions.